Services

Master Case Study

Across industries, I kept encountering the same failure pattern:

Work was happening one way. Systems assumed it was happening another.
People were quietly absorbing the difference.

The result looked different depending on the organization—burnout, delays, lost revenue, compliance risk—but the root cause was always the same:

Operational friction caused by misaligned workflows, incentives, and systems.

Irene Made helps organizations reduce operational friction through UX/UI that survives real-world use—across every domain.

Operational UX Audits

Focused diagnosis of where users or staff are getting stuck and why. I analyze flows, interfaces, and underlying processes, then deliver prioritized fixes that improve usability, efficiency, and outcomes—without requiring a full rebuild.

Product UX/UI Design

End-to-end UX/UI design for web, mobile, and internal platforms—especially complex, regulated, or enterprise systems. From user flows and wireframes to high-fidelity UI and interaction design, everything is grounded in real constraints and real use.

UX Architecture & Workflow Redesign

I map how work really happens across people, tools, and policy, then redesign workflows to reduce handoffs, approvals, and failure points. The output is clear, buildable flows that move decisions and information with less drag.

Design Systems & UI Standards

Creation or refinement of scalable design systems that teams can actually maintain. Components, tokens, accessibility rules, and usage guidance that keep products consistent without slowing delivery.

Prototype-to-Build Support

I stay involved past design delivery to guide build decisions, clarify intent, and resolve edge cases. This ensures what ships matches what was designed—and actually works in production.

Stakeholder Alignment & Design Leadership

I help teams make decisions when priorities, politics, and constraints collide. Through facilitation, documentation, and clear design rationale, I align stakeholders and keep work moving forward.